Delivery

Here you can find information about delivery area, shipping costs, delivery times as well as customs clearance and additional services. For further questions, please feel free to visit our FAQ or contact our customer service team.

Delivery area

We supply all countries of the European Union as well as the United Kingdom of Great Britain and Northern Ireland, Switzerland, Liechtenstein, Norway, Serbia, Iceland, Turkey, Canada and the United States of America. We are happy to expand our delivery area on request.

Shipping costs

Below you will find our shipping costs by country, postal code and packaging unit (box/pallet). The stated prices apply per packaging unit plus 20 % VAT (VAT-exempt for intra-community deliveries and shipments to non-EU countries).

Discounts on pallet shipping costs

The discounts only apply to shipping costs of pallet shipments and are deducted automatically during the ordering process.

Delivery times

Orders are usually shipped within 1 - 4 business days* after receipt of order and payment, depending on packaging unit, availability and order situation. If ordered items are out of stock, you will be informed as soon as possible. The shipping time depends on packaging unit, delivery area (remote areas, islands), order situation as well as the duration of customs and import clearance and can therefore be extended accordingly.

The following table shows the standard delivery times (regular duration in business days* from collection to delivery of the goods). Please note that these are average empirical values, intended only as guidance, we do not guarantee the specified delivery times.

* Business days (Monday - Friday) excluding weekends and holidays. All information without guarantee and subject to changes and errors.
** Standard delivery time available on request.

Customs clearance & additional services

Customs

In countries outside the European Union we ship duty unpaid and untaxed. Please note that customs duties and import fees will accrue. Information regarding customs clearance and other import fees can be obtained from the responsible customs office.

Express delivery

Express delivery of parcels is available on request. The surcharge for express delivery depends on the delivery area and the season.
(No delivery on weekends and holidays! If express parcels are shipped on Fridays, delivery will be on Monday at the earliest.)

Notification for freight forwarding deliveries

Notification service (aviso notification/arrival information) is available on request for freight forwarding deliveries/pallet shipments for an additional charge: